Quick Questions​
Welcome to our Frequently Asked Questions section. Here, you’ll find answers to the most common inquiries about our phone sales and rental services. Whether you need help with billing, account management, or understanding our policies, we’ve got you covered. If you can’t find the information you’re looking for, feel free to contact our customer support team for further assistance.
We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For rentals, we also offer monthly payment plans through trusted financing partners.
To rent a phone, simply select the model you want, choose the rental duration, and complete the checkout process. We’ll ship the phone to your address, and at the end of the rental period, you can either return the phone or extend the rental. All rentals include insurance and support.
Yes, you have the option to purchase a phone you are renting. Please contact our customer service team to discuss the purchase price and arrange the transaction.
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We offer a 30-day return policy for all purchased phones. If you are not completely satisfied with your purchase, you can return the phone in its original condition for a full refund or exchange. Please ensure the phone is returned with all original accessories and packaging.
Our warranty covers any manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase or rental. It does not cover accidental damage, loss, or unauthorized repairs. For rental phones, the warranty is included for the entire rental period.
To return a rented phone, please use the prepaid return label included in your original shipment. Pack the phone securely in its original packaging, affix the return label, and drop it off at the nearest shipping location. Please ensure the phone is returned in good condition to avoid any additional charges.
Yes, you can upgrade your rented phone to a newer model at any time during your rental period. Simply contact our customer service team to arrange the upgrade and adjust your rental agreement accordingly.
If your phone is lost or stolen during the rental period, please report it to our customer service team immediately. We offer optional insurance plans that cover theft and loss. If you opted for this insurance, we will guide you through the claim process. If not, you may be responsible for the replacement cost of the phone.
You can contact our customer support team via email at support@phoneshouse.uk , Our support team is available Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM.
Yes, we can add additional information to your invoice upon request. Whether you need to include a purchase order number, VAT details, or any other specific information for your records or accounting purposes, we can accommodate your needs.
To request additional information on your invoice, please follow these steps:
During Checkout:
- If you need specific information added to your invoice, please include it in the “Order Notes” section during the checkout process.
After Purchase:
- If you have already completed your purchase and need to add or amend details on your invoice, please contact our customer service team as soon as possible. Provide the order number and the specific information you need to be included on the invoice.
Contact Information:
- Email: [Email Address]
- Phone: [Phone Number]
Our customer service team will update your invoice and send you a revised copy. Please note that requests for additional information should be made promptly to ensure that your records are accurate and up to date.
